Food supplement. Not a medicine. Sold by SVETLOZAR KOSTADINOV, Plovdiv, Bulgaria.

Privacy Policy

Last updated:

This Privacy Policy explains how SVETLOZAR KOSTADINOV ("we", "us", "our") collects, uses and protects your personal data when you visit svetlozarkostadinov.bg or place an order for VivoNord Natural Caps.

1. Information we collect

We may collect the following categories of personal data:

  • Order data: name and telephone number submitted via the order form.
  • Contact form data: name, email address and message content.
  • Automatically collected data: IP address, browser type, pages visited, time on site - collected via analytics cookies if you consent.
  • Cookie data: consent preferences stored in your browser's local storage.

2. How we use your information

  • To process and confirm your order by telephone.
  • To arrange delivery and payment on delivery.
  • To respond to enquiries submitted via the contact form.
  • To improve our website using aggregated, anonymised analytics data (only with your consent).
  • To display relevant advertisements on third-party platforms (only with your marketing consent).

3. Legal basis for processing (UK GDPR)

  • Contract performance (Art. 6(1)(b)): processing your name and phone number to fulfil your order.
  • Legitimate interests (Art. 6(1)(f)): fraud prevention, website security.
  • Consent (Art. 6(1)(a)): analytics and marketing cookies, where you have opted in via our cookie banner.

4. Sharing and disclosure

We do not sell your personal data. We may share it with:

  • Courier and logistics partners - for delivery.
  • Google LLC - for analytics and advertising services (see Section 10).
  • IT service providers - for website hosting and security.

5. Data security

We use industry-standard security measures, including TLS encryption for data in transit. Access to personal data is restricted to authorised staff on a need-to-know basis.

6. Your rights

Under UK GDPR, you have the right to: access your data; request correction or erasure; object to processing; request restriction; data portability. To exercise any right, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. International transfers

Some third-party services (Google) may process data outside the UK. Where this occurs, appropriate safeguards are in place (e.g. Standard Contractual Clauses or UK adequacy decisions).

8. Retention

Order data is retained for up to 7 years for accounting and legal compliance. Contact form data is deleted after 12 months. Analytics data is retained per the third-party provider's policy (typically 26 months for Google Analytics).

9. Children's privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from children.

10. Third-party services

Google Ads Conversion Tracking: with your marketing consent, we use Google Ads conversion tracking. Cookies used include _gcl_au and _gcl_aw. Google may process your data as described in Google's Privacy Policy.

Google Analytics: with your analytics consent, we use Google Analytics (cookies _ga, _gid, _gat) to understand website usage. Data is anonymised and aggregated.

Google Maps: our contact page embeds Google Maps via an iframe. Google may collect data when you interact with the map.

All third-party data processing is governed by Google's Privacy Policy at policies.google.com/privacy.

11. Cookies

We use cookies as described in our Cookie Policy. You can manage your preferences at any time via the cookie banner.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact

SVETLOZAR KOSTADINOV · g.k. Hristo Botev-NorthYuzhen, ul. “Shtip” 16 · 4030 Plovdiv · Bulgaria
Email: [email protected] · Tel: +44 20 3948 6271